Update Error

If you are encountering connection problems accessing our update site, you may want to:

• Check your Internet connection.

• Change the settings of your proxy server, if you connect this way.

• Make sure you have enough disk space.

• Check which version of the tax software you have installed.

• Obtain an update using another method.

Checking Your Internet Connection

Telephone Dialup Connection

1. Minimize the program.

2. Connect to the Internet now.

3. Once you are connected to the Internet, maximize the program.

4. Click OK to check for an update. The program determines if your version needs an update.

DSL or Cable Modem Connection

• Make sure your cables are securely attached to your computer.

Proxy Server Connection

If you use a proxy server to connect to the internet, you may need to change the settings for the server.

To change proxy server settings:

1. From the Tools menu, select Proxy Settings. The Proxy Server Settings dialog box displays. Your system proxy settings are shown beneath the option "Use system settings". If these fields are blank, your system does not use proxy settings.

2. Click the option "Use proxies from the program settings".

3. Enter the new proxy server address and port settings for HTTP: (Web)

4. Enter the new proxy server address and port settings for HTTPS: (Secure Web). This is used for e-filing purposes.

5. Click OK to apply the settings and close the Proxy Server Settings dialog box.

Making Sure You Have Enough Disk Space

1. Click the Start button and then point to Programs.

2. Click Windows Explorer and look on the status bar at the bottom of the window for the available disk space.