Click on a link below to view frequently asked questions about:
If you can't find an answer to your question here, check out the Troubleshooting sections in Help.
If you want to review entries you imported from your last year's return, we recommend that you review them using the Review Last Year's Data report. To display the report, select Review Last Year's Data from the Reports menu.
DeductionPro rounds all contribution amounts it transfers. For example:
If you enter $144.35 in contributions in DeductionPro, the entry is transferred as $144.00.
If you enter $144.65 in contributions in DeductionPro, the entry is transferred as $145.00.
Some of our Interview screens include more in-depth assistance or ask more questions about a particular topic. These Interview topics include a scroll-bar that you can use prior to clicking Next to proceed. It is located between the Interview pane and and the FAQ pane.
Slide the scroll-bar down after reading your options and selecting all applicable items. The Next button is at the bottom.
Click Next to proceed through the Interview.
If you miss a step during the Interview process, you can easily go back to that part of the Interview using Take Me To:
Click the Take Me To arrow located on the top right of the H&R Block software main window.
When the Take Me To dialog box opens, scroll through the list of topics to find the part of the Interview that you missed.
Highlight the topic name in the topics list.
Click the Go To button.
The H&R Block software requires you to enter dates in the format of mm/dd/yyyy, for example, 07/24/1957. If you enter only two numbers for the year, for example 57, it will not be accepted.
Forms are included in your tax return based on the data you have entered. First check to make sure that you have entered all the information correctly in your return. Once you have reviewed your return and determined that you don't need the form, you can delete it:
On the menu bar at the top of the main window, click Forms, and select Open Forms. The Forms Central window opens.
Select the Federal tab or state tab (for example, New York) to display the list of available forms.
Note: A State tab is displayed only if you have started a tax return for that state.
From the list, double-click the form that you want to open, or select it and click Open Form.
Select the number of the copy that you want to delete from the Copy Number list box. The program displays the copy of the form in the Form Central window.
Click the Delete Form button.
Click Yes to confirm the deletion.
If your 2009 return is not listed, navigate to the folder where you saved it. If you accepted the program's default folder recommendations, you can find your return in the following directory:
My Documents/TaxCut/
Your tax return file will be saved with a .T09. For example, if you saved your 2009 return as MyTaxes, look for a file named MyTaxes.T09. If you don't remember where you saved your 2009 return, you can locate it using the Windows search feature.
To search for your 2009 return using Windows XP:
On the Task bar, click the Start button and select Search.
On the Search menu, select For Files or Folders.
On the What do you want to search for? list, select All files and folders.
Enter *.T09 in the All or part of the file name: text box.
Click the drop down arrow next to the Look in: field, and select where you want to search. Use the Browse option to search in subfolders. (The C: drive is the most commonly used location for saving files.)
Click Search.
To search for your 2009 return using Windows 98 or 2000:
On the Task bar, click the Start button and select Find.
From the Find menu, select Files or Folders.
Enter *.T09 in the Named: text box.
Enter where you want to search in the Look In field, and make sure you check Include Subfolders. (The C: drive is the most commonly used location for saving files.)
Click Find Now.
The search results will display the name and location of any 2009 returns found in the specified location.
If you are printing H&R Block tax returns using an Epson printer manufactured between May 2004 and May 2006 a setting in the printer's preferences is causing a printing problem. You must select the RAW data type option setting on your printer's printing preferences.
To select this option:
Click the Start button, and select Settings, then Printer, and Faxes.
Right-click on your printer icon, then select Printing Preferences.
Select the Utility tab.
Click the Speed & Progress button.
Click the checkbox for Always spool RAW data type.
Click OK.
With the H&R Block software, you can create as many returns as you need. All you need to do is remember the file name of the returns you want to work with.
To create a new blank tax return:
From the File menu, choose Create New Return.
If you have made any changes to the current tax return, the program asks if you want to save the changes to the current file before you open a new file.
Click Yes to save the changes, click No to discard the changes, or click Cancel to return to the current file without creating a new file.
On the My Taxes screen under the Welcome tab, click Start a Return.
Follow the screen prompts to start a new return.
You can e-file your tax return with H&R Block from January 10, 2011 through October 15, 2011. The IRS will begin processing returns on January 14, 2011.
You can file up to 5 federal returns electronically. You can file an unlimited number of paper returns.
The H&R Block software allows you to e-file up to 3 state returns with each federal return that you file.
You can e-file part-year resident or nonresident returns only for the states of California, Georgia, Kansas, Massachusetts, Missouri, New Jersey, New York, and North Carolina. Additionally, The program allows the e-filing of part-year returns for Maryland.
You can use a Visa, MasterCard, American Express or Discover card to pay your federal taxes. There is a convenience fee of 1.95% of your federal tax payment that will be charged to your credit card. There is a fixed fee of $3.89 for Visa Debit and ATM Debit.
On the www.payUSAtax.com/hrblockathome web site, you'll enter your federal tax obligation, your social security number and additional identifying information. At this time your convenience fee amount is calculated for the payment.
Once the payment has been processed you'll be provided with a confirmation code. Your credit card statement will show a payment to U.S. TREASURY TAX PAYMENT as further proof of payment. The convenience fee will be included on the statement as a PAY USA TAX CONVENIENCE FEE.
Notes:
If your payment is made after April 18th, you may be subject to late payment interest and penalties. The following are common reasons for a credit/charge card transaction not to be authorized, your credit/charge card account does not contain a sufficient line of credit/charge to complete the transaction, or you have not provided the correct names or account information.
If you make an error, the transaction cannot be "reversed." You must request a refund through the existing tax refund procedures. Once you have authorized a credit card payment, the Treasury cannot cancel any requested payment made by credit/charge card.
In the event the service provider fails to forward the tax payment to the Treasury, the taxpayer will be responsible for the tax payment and for any penalties and interest.
You can view H&R Block's Privacy Policy on the program's Web site at http://www.hrblock.com/privacy.
The IRS has already started processing your return and your refund, if you're expecting one. Use the H&R Block software to complete Form 1040X, Amended Individual Income Tax Return. See Opening a Form.
Write the following by hand at the top of paper Form 1040, 1040A or 1040EZ:
TIMELY FILED REJECTED ELECTRONIC RETURN
This should ensure that you won't be hit with a late filing penalty.
If you are having a problem downloading an update from within the program, you can download the update from our Update Center.
Note: If you are running Microsoft
Windows Vista™
operating system, you will need administrator privileges to download and
install updates.
Note: If you are running Microsoft
Windows Vista™
operating system, you will need administrator privileges to download and
install state programs.
If you purchased an H&R Block tax software edition that includes a State program:
Open the H&R Block software.
Click the State tab.
Select your state from the State drop-down list. Make sure you are connected to the internet.
Click the Next button. The software checks to see if your state program is available. If your state program is available, it is automatically downloaded and installed for you.
Note: If your state program is not available, the date that the program should be available is displayed. If you would like to receive an email notifying you when the program becomes available, enter your email address.
If you need to purchase your State program:
Open the H&R Block software.
Click the State tab.
Select your state from the State drop-down list. Make sure you are connected to the internet.
Click the Next button. The software checks to see if your state program is available. If your state program is available, the Enter State Purchase Information screen opens.
Note: If your state program is not available, the date that the program should be available is displayed. If you would like to receive an email notifying you when the program becomes available, enter your email address.
On the Enter State Purchase Information screen, enter your billing information and your email address. Your email address is needed to complete the purchase.
Click Next.
Review the information listed on the Purchase State screen to make sure it is correct.
Click the Purchase button. You will receive an email which will contain additional order and installation information once you click this button.
Note: If you are running Microsoft Windows Vista™ operating system, you will need administrator privileges to download and install state programs.
Open the H&R Block software program.
Go to the Tools menu and select Re-install State Program.
Select the state program you wish to install.
Follow the instructions displayed.
Note: If
you have deleted the HRBlock2010 program directory, you cannot re-install
your state program.