Fixing Connection Problems

If you are encountering connection problems connecting to this program's server, you may want to:

• Check your Internet connection.

• Disable your Firewall

• Change the settings of your proxy server, if you connect this way.

Checking Your Internet Connection

Telephone Dialup Connection

1. Minimize the program.

2. Connect to the Internet using your dial-up connection.

3. Once you are connected to the Internet, maximize the program.

4. Try Again.

DSL or Cable Modem Connection

• Make sure your cables are securely attached to your computer and that you are connected to the Internet.

Disabling Firewalls

If you are connected to the Internet and still receive a message, a firewall application may be blocking the program's access to the Internet.  For assistance in altering your firewall application's settings, please contact your application's vendor or see the links below for online help for common firewall applications.

• Microsoft Windows XP Firewall: http://support.microsoft.com/

• Norton Internet Security and Norton PersonalFirewall: http://www.symantec.com/techsupp/consumer.html

• McAfee Personal Firewall Plus: http://ts.mcafeehelp.com/

• BlackICE PC Protection: http://www.iss.net/support/ZoneAlarm

• ZoneAlarm Pro: http://www.zonelabs.com/store/content/support/

Changing Proxy Server Connections

If you use a proxy server to connect to the internet, you may need to change the settings for the server. Note: Changing these settings will only affect the tax software.  No other programs will be affected.  We recommend that you check with your Network Administrator before making any changes to the proxy settings on your computer.

To change proxy server settings:

1. From the Tools menu, select Proxy Settings. The Proxy Server Settings dialog box displays. Your system proxy settings are shown beneath the option "Use system settings". If these fields are blank, your system does not use proxy settings.

2. Click the option "Use proxies from the program settings".

3. Enter the new proxy server address and port settings for HTTP: (Web)

4. Enter the new proxy server address and port settings for HTTPS: (Secure Web).

5. Click OK to apply the settings and close the Proxy Server Settings dialog box.

To use a system's automatic proxy configuration:

• Click the option "Use the system automatic proxy configuration script" at the top of the Proxy Server Settings dialog box.

To use no proxy settings in the program:

• Click the option "Disable all proxy settings" at the top of the Proxy Server Settings dialog box.